I have around a decade of experience with various technologies, systems and the challenges that go with them. For the past two years, I have been lucky to work as part of a talented team offering industry-leading SaaS products in the security and DevOps space, first with Logentries, and carry on with Rapid 7 after the acquisition, working closely with teams across the organization, delivering their portfolio of security products. I have a broad range of skills and have had the opportunity to be exposed to a modern tech stack and SaaS at scale. I'll never turn down a challenge, and am eager to learn in the process.
National College of Ireland
Higher Certificate in Computing • August 2015
"The computing course will equip you to create software applications on the web, in gaming, on mobile devices, in the cloud and for internet of things. You will also understand how to incorporate multimedia into software applications and how to engineer a software application from requirements through analysis, design, implementation and testing. The course will also allow you to develop your business and interpersonal skills."
Rapid7 (formerly Logentries)
Backline Support Engineer - Level3 • June 2015 - Present
I've been lucky to work as part of a talented team offering industry-leading SaaS products, first with Logentries, and carry on with Rapid 7 after the acquisition, working closely with teams across the organisation, delivering their portfolio of security products. The day-to-day involved understanding clients' business objectives/impact. Resolving issues in timely manner, ensuring customer success and serving as the liaision between Rapid7 and the customer. Follow-ups, testing and troubleshooting as necessary. Working with development and platform delivery teams to find root causes, managing customer issues, keeping them informed of progress and interacting closely with various departments, providing first hand feedback. Writing custom integrations to meet customer needs when necessary and creating customer facing documentation and sample applications. Contributing to Open Source and internal projects.
IT Administrator • February 2007 - June 2015
Installation, support and maintenance of IT, AV and CCTV assets. Design and implementation of IT Systems. Purchasing and managing hardware and software. Designing user documentation and providing training to non-technical staff. Supporting a variety of desktop and mobile platforms and integrating applications / systems. Linux server administration (Apache, Nginx, MySQL, PHP) on-prem and managing Amazon AWS environment. Integration and support of SaaS products, web design and development, including multimedia and video editing. Full responsibility of rolling out, hosting and maintaining Moodle, Joomla and Xibo Digital Signage across the organisation.
System Administrator • 2006
Managing a small (20-30 client) network of MS Windows systems. Hardware and software troubleshooting, repair and maintenance
I'm passionate about technology and making it work to suit the daily goals of others and myself, I'm always open to new ideas and looking to learn or tackle a new chal- lenges. I've a keen interest in IoT, open source hardware, software and automation.
Feel free to reach out if you find the above in any way interesting, or have any questions about some of my project work.